Customer Service Officer Needed at Swift Drycleaning Service 2020
Are you a graduate or non-graduate seeking for a job opportunity in Nigeria? If yes, here’s an opportunity for you. The Swift Drycleaning Service is currently recruiting to fill the available positions. Read more details below;
Swift Drycleaning Service is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Objective
- To ensure excellent customer service and assist with the garment handling before and after the garments are cleaned and pressed.
Duties
- Satisfy customer needs
- Handle drop-off and pickup
- Create invoices for incoming orders
- Tag the garments
- Assemble the orders once cleaning is finished
- Clean work area
- Creates and maintains reports about customer interactions
- Attends weekly staff meetings
- Participates in team-building activities
- Develops a rapport with customers
- Encourages customers to complete surveys
- Makes recommendations to management to improve customer experience
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
Requirements and Qualifications
- High School Diploma or GED required
- Basic knowledge of office equipment
- Previous experience in an office or call center
- Associate’s or Bachelor’s degree preferred
- 2 years of experience using Microsoft Office
How To Apply
Interested and qualified candidates should send their Application Letter and CV to: swiftdrycleaningservice@gmail.com clearly indicating the “Job Title” as subject of your mail
Application Deadline: 19th August, 2020.