NHIF Office Locations And Contacts In Nairobi [Detailed Guide]

Do you find it difficult to reach out to NHIF? If yes, then this informative article is for you. You will be given detailed information on how to contact NHIF and their office locations in Nairobi.

The National Hospital Insurance Fund (NHIF) is the premier national health financing scheme instituted by the Kenyan government. Since its establishment in 1966 as a flagship of the Ministry of Health, the fund has risen to address the healthcare needs of the Kenyan people.

NHIF Kenya’s main objective is to set aside a solid medical insurance cover for Kenyans registered with the fund. The requirement to enjoy the NHIF services is that you must be of legal age (18 years) and have your monthly earnings exceed Kshs 1000.

The fund functions by registering Kenyans to collect and pool the contributions from the members. Once a member who is covered by the insurance cover applies for health cover benefit, NHIF effects disbursement to meet the cost of the medical care. Member’s contribution is as little as Kshs 500. On its part, NHIF strives to meet the various medical expenses of members in its database. Some of the services covered by the fund include but not limited to comprehensive inpatient services, outpatient services, specialised and tailor-made packages.

The benefits include access to consultation services, counseling, specialised treatment, laboratory diagnosis, maternal care, overseas medical cover to name a few; all accessible to all NHIF accredited health care providers.

The mandate of NHIF is in-line with the government’s strategy to boost healthcare services with the aim to implement the ambitious universal health coverage programme expected to kick off before 2022.

The Kenyan government has rolled out comprehensive health coverage under the NHIF that targets secondary school students. The programme will cover injuries, diseases and surgery.

The social health insurance cover has for years relieved Kenyans of exorbitant medical bills from uncertain and tragic illnesses. As long as NHIF covers you, you will be able to access comprehensive medical cover from the long list of approved health facilities stretched all over the country.

NHIF Branches

In the effort to bring services closer to all Kenyans from any location in Kenya, NHIF offices are spread across Kenya; boasting over 61 branches. Besides, NHIF contacts provided assure seamless communication for support and inquiries. All the branches are in a capacity to offer all NHIF services. These services are inclusive of the disbursement of medical claims and queries. You can also access services in NHIF’S outpost offices located in district hospitals plus other satellite offices. Even a total of 47 Huduma centres is in place to offer the fund’s services.

NHIF Branches In Nairobi

Here are the NHIF branches within the Kenyan capital.

NHIF Car Park Building (Headquarters) in Upper Hill

The NHIF head located in Nairobi, Upper Hill area, sits on a large apartment situated along Ragati Road, Off Ngong road. The office block is located a stone’s throw away from the intersection between Ngong road and Haile Selassie Ave. Adjacent to this building is the Ministry of water’s offices. It lies opposite the Kenya National Library complex

The State parastatal medical fund owns the NHIF building. Noticeably the building also accommodates a large number of business enterprises including banks and other service sector business offices, hence convenient if you need to access a vast cache of services within the building.

The ground floor to the building serves as the main offices where you can drop in to get access to NHIF services. A limited parking space for car owners and security is guaranteed.

You can channel your complaints and enquiries that do not require you to visit the offices in person through the following contacts:

Postal address: P.O Box 30443 – 00100, Nairobi, Kenya

• Enquiry E-Mail Address: customercare@nhif.or.ke
• NHIF Kenya Contacts: nairobi@nhif.or.ke
• E-Mail For Complaints: complaints@nhif.or.ke
• E-Mail For Liaison Purposes: info@nhif.or.ke

To Report Cases of Fraud: fraud@nhif.or.ke or call (020) 271 4803

Landline NHIF Contacts Kenya:

• (020) 272 3246
• (020) 272 3255
• (020) 272 3281/2
• (020) 272 3290
• (020) 272 3296/7
• (020) 272 2527
• (020) 271 4793
• (020) 271 4794
• (020) 271 4804

NHIF Eastleigh Branch

The Eastleigh branch sits within the Sunrise Shopping mall located along Eastleigh First Ave in the bursting Eastleigh area. Adjacent to the Eastleigh NHIF offices is the Eastleigh social hall and New Eastleigh Primary School.

• Postal Address: P.O Box 7468-00610 Nairobi
• Landline: Tel (020) 8055788

NHIF Buruburu Branch

The NHIF offices in Buruburu are to found on the 3rd floor of the magnificent Buruburu business complex just along the Mumias road. You have access to a spacious parking space and several business premises housed within the mall.

• NHIF Contacts Nairobi-Landline: (020) 2465577 or (020) 7786690
• Postal Address: P.O BOX 1177-00515 Buruburu

NHIF Ruaraka Branch

This branch is accessible at Sabaki Centre along the Outer ring road in Ruaraka. The first floor serves as the Branch’s offices. The location is just some few minutes walk from the Thika Road-Outer Ring junction.

• Postal Contacts: P.O. Box 1105-00618, Ruaraka
• Landline: (020) 2465578

NHIF Industrial Area Branch

The office’s services are acessible at Liberty Plaza, Opposite Imara Daima Junction just off Mombasa road.

• Postal Address: P.O Box 143-00507 Viwandani
• Phone: (020)2538871

NHIF Mama Lucy Kibaki Hospital Branch

You will be able to access their office within Mama Lucy Kibaki Hospital that sits along Spine road off Kangundo road

• Mail: P.O BOX 1177-00515 Buruburu
• Telephone: (020)2659608

NHIF Gikomba Branch

This Gikomba branch is located in Gikomba House building that lies along the Kombo Munyiri Road.

• Mail: P.O BOX 1177-00515 Buruburu
• Telephone: (020) 2047161 or (020) 2210026

NHIF Kangemi Branch

This NHIF Nairobi in Kangemi office is housed in the Palace Building at the junction between Hinga and Marenga Road and opposite the Cooperative Bank.

• Post Office: P.O BOX O719-00606 Nairobi
• Telephone: (020)4452462 /4449922

NHIF Offices In Westlands Branch

This office is found on the first floor of Bandari Plaza located along Woodvale Groove road in Westlands area. It is adjacent to the Surveyors Court Building and opposite Havana restaurant.

• Post Office: P.O Box 719-00606 Nairobi
• Telephone: (020)4452462 or (020)4449922

NHIF Kenyatta National Hospital Branch

Within the largest referral hospital in Kenya is where this branch lies. The offices are accessible through the Hospital road.

• Postal Address: P.O BOX 30443-00100 Nairobi
• Telephone: (020) 2723305

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