How To Check Your KPLC Prepaid Meter Number | Step By Step Guide

Are you looking for a way to load the KPLC token and check your prepaid meter number? If yes, then this informative article is for you. You will be given detailed information on how to load the KPLC token and check your prepaid meter number.

The KPLC prepaid system offers a convenient way to monitor and budget your electricity use. The process of how to load the KPLC token is easy. The KPLC prepaid meter number is the most crucial factor when purchasing and loading tokens.

How To Load KPLC Tokens

The plan to electrify Kenya, which kicked off in 2017, has seen over 5 million customers connected to the national grid through the prepaid meter boxes. The process of loading tokens requires that a customer has a valid meter number.

How To Check Meter Number

It is important to note that Kenya Power installs different prepaid meter boxes, and the correct code depends on your meter box. The brand of the prepaid meter box is indicated on the box, so it is easy to identify.

Having this meter number is the first step for a client to load a prepaid token. The meter box contains the specific codes. Here is how to activate a token meter for the various brands:

• ACTARIS Meter Box. Dial 100 and then press enter or #
• HEXING Meter Box. Dial 804, then press enter or #
• CONLOG Meter Box. Dial #100, then enter or press #
• SHENZEN Meter Box. Press 65, then enter.
• In some cases, 000# and 100# also work when trying to get your KPLC prepaid meter number.

Alternatively, you could contact the KPLC prepaid meter customer care. The contact centre numbers for all service-related issues include 95551, 0703070707, or 0732170170.

Procedure To Load KPLC Token

Having settled on the meter number, you can then load your tokens without any challenge. Clients should write down this number for future purposes. Here is the procedure to load KPLC meter tokens. Please note that you should do this in your meter box.

• Visit any official vendor to make your payment.
• Give them your meter number.
• Collect your 20-digit token from the vendor.
• Key in the 20 digit number on the token using the keypad and press enter
• An ‘accept’ message will display on the screen, and KPLC will increase your units by the amount of electricity purchased.
• If the screen displays a ‘used’ message, it means that the token has been used.
• If the screen displays an ‘old’ message, it means the token is old and invalid
• If the screen displays a ‘reject’ message, it means that there is something wrong with your token. In this case, you must contact the KPLC call centre on the numbers provided
• Always check that your meter has enough electricity units left. This information is displayed on the screen.
• A low credit alarm will be shown when the credit falls below 20 Kwhrs. Please purchase more electricity when this happens to avoid disconnection.
• If the token was entered incorrectly the display will indicate ‘EEEEE 13.’

Payment Methods

You may be wondering, “what are my options when I want to recharge my prepaid meter with token? Kenya Power has numerous modes of payment that are accessible to customers. Customers can pay in cash through KPLC offices or designated vendors. They can also use the USSD code *977# or the MyPower app. Other options include:

1. M-Pesa

This money transfer application has revolutionized the world of business and has incorporated payments through Lipa na M-Pesa. The payment procedure is as follows:

• Go to Safaricom SIM Tool Kit, M-PESA menu, then select “Lipa na M-Pesa“
• Select Pay Bill
• Enter business number. Enter KPLC’s Lipa na M-PESA PayBill Number 888880 and press OK’
• Enter account number. This is your 11-digit KPLC Prepaid Meter Number (e.g. 0100 xxxx xxx) press ‘OK’
• Enter Amount, which should range between KSh100 and 35,000, and press ‘OK.’
• Enter your M-PESA PIN and press ‘OK’
• Confirm that all the details are correct and press ‘OK’
• You will receive a confirmation SMS from M-PESA.
• KPLC will then generate a prepaid token valid for your meter and send it via SMS.

Kenya Power has an alternative KPLC token paybill which is 800904. Clients can follow the same procedure above but enter this paybill instead.

2. Equity Bank

Equity Bank customers can also use Equitel to make their token payments.

• Select Eazzy Pay from your Equitel menu.
• Select Pay Bill from Eazzy Pay.
• Choose the bank account number to pay from e.g.0123456789102.
• Select business number – KPLC Tokens.
• Enter your KPLC Prepaid Meter Number (e.g. 37168917674) press OK.
• Enter the amount you wish to pay which should be between Shs. 100 and Shs.500,000.
• Enter your Equitel PIN and press OK.
• Confirm that all details are correct by pressing OK.
• You will receive a text confirmation of the transaction from Equity bank.
• KPLC will then generate a prepaid token valid for your meter and send it via SMS.

3. Airtel Money

This option is available for Airtel mobile network users. The procedure is as follows:

• Go to Airtel Money, select “Make Payments.”
• Select “PayBill.”
• Select “Kenya Power Bill” for postpaid or “Kenya Power Prepaid” to buy prepaid tokens.
• Enter the amount you wish to pay.
• Enter your Airtel Money PIN.
• In the reference option, “Enter account no” i.e. meter number or account number, and confirm that all details are correct.
• You will receive an Airtel Money confirmation of the transaction via SMS.
• Kenya Power will then generate a prepaid token for your meter and send it to you via SMS.

Why Is A Prepaid Meter Rejecting Token?

You may find that your KPLC meter is not loading tokens. This could be due to an error in the meter number. In other cases, the meter tariff could be different from what the meter number that was programmed on the meter or the electricity credit token entered into the meter is wrong.

For assistance, you can also make inquiries on the KPLC Twitter or Facebook pages. You could also visit the nearest office to report this complaint.

How To Transfer KPLC Tokens From One Meter To Another

Several customers have been in a situation that requires them to transfer token units from one meter to another. You need to visit the nearest KPLC office if you’re in the same situation.

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SOURCE: TUKO.CO.KE