HELB Contacts, Email, Website, Offices, Twitter, Facebook Page & More

Are you looking for a way to get in touch with HELB? If yes, then this informative article is for you. You will be given detailed information on how to get in touch with HELB through their Contacts, Email, Website, Offices, Twitter, Facebook Page & More.

The Higher Education Loans Board was instituted through the Ministry of Education, Science, and Technology. This was in response to the increased cost of education, increasing population, and adverse macroeconomic performance. HELB was introduced as a cost-sharing initiative and to ease the burden on parents and students. In addition to this, the students and parents are cushioned especially in tough economic times.

HELB was also enacted to help needy students by transferring the cost of higher education to a later date when they are financially empowered. The Higher Education Loans Board is tasked with sourcing funds and lending them to students in the form of affordable loans, scholarships and bursaries. These funds are provided to students pursuing higher education in recognized learning institutions. HELB has carried out this mandate for the past 2 and half decades.

Where Is HELB Office Located?

HELB main office location is at the Anniversary Tower, 19th floor. Anniversary Tower is found in Nairobi along University Way (the opposite side of UON)

P.O. Box 69489-00400

Nairobi-Kenya

HELB Mombasa Office

HELB services in Mombasa can be accessed in the Huduma Center GPO close to Tusky’s Ndigo.

HELB Desk At Huduma Centers Countrywide

Applicants can access help services countrywide in the following Huduma Centers. Machakos Post Office, Kajiado Posta, Eldoret Post Office Uganda road, Kakamega Post office, Nakuru Post Office, Kisumu Governor’s office, Kisii Post office.

HELB Office Hours

HELB main offices are open from Monday to Friday from 8 AM to 4 P.M.

HELB Loan Eligibility

HELB loans are designed for all Kenyan citizens as long as they commit to service the loans after disbursement. HELB has several products or service plans that students can apply for based on eligibility. Here are the different groups of students who are eligible for the loan:

1. Diploma Students

Diploma students pursuing courses in vocational, technical, education and training are eligible for HELB loans. The major qualification is that students who apply should be studying in recognized institutions that are registered with KUCCPS.

2. Undergraduate Students

All university undergraduate students can apply for a HELB loan. There are three categories of loans offered under the undergraduate program:

Government Sponsored Student Loans

Students admitted to any university under government sponsorship can apply for the HELB loan. Actually, such students get some soft precedence when it comes to awarding the loan.

Direct Entry Student Loans

These are high school leavers who are planning to join universities under the Kenya University Placement Board Services. Self-sponsored students are also eligible for HELB loans under the direct entry plan. The loan amount available can range from Kshs 37,000 to 60,000 per year. Loan repayment should commence once the course has been completed.

Continuing Education Students

HELB also offers loans to students who are employed but wish to carry on with their university education. Under this plan, the loan’s interest is 12 percent per annum. Loan reimbursement should be done after completing the course.

3. Postgraduate Students

Students pursuing Ph.D. or Masters Programmes can also receive financing. This loan also attracts a loan interest of 12 percent per annum. The maximum loan amount which postgraduate students can receive is Kshs 200, 000 per year. All forms for post-undergraduate and postgraduate should be downloaded from the HELB official website and filled appropriately.

HELB Bursary Offers

HELB bursaries are granted to undergraduate students who need financial aid to support them in government sponsored education, technical and vocational fields. Training bursaries are also available for undergraduate students who are pursuing diploma courses.

HELB Scholarships

HELB currently awards partial partnerships to Ph.D. and Masters Applicants. These scholarships are awarded based on the applicant’s academic merit. HELB charges a loan processing charge of Kshs 3000. This is paid once you submit the application form.

HELB Application Requirements

Applicants are required to present the following documents when making applications.

• A National Identity Card: This is to help the HELB staff identify you as a Kenyan citizen. The ID is also used when creating your HELB account online.
• A Valid Bank Account: Once the loan is processed, the money will be deposited into your account before the semester begins.
• The Kenya Revenue Authority Pin: This is provided to help track borrowers’ taxes.
• Parent(S) OR Guardian Particulars: These include name(s), marital status, a source of income, recent pay slip and employee name and number of the borrower’s parents or guardian.
• A Parent’s death certificate is required for orphans.
• A letter of admission to the institution.
• Copies and details of at least two guarantors.
• 3 Coloured passport photographs.

HELB Frequently Asked Questions (FAQ)

1. How Often Do I Get My Loan Statements?

Loan statements are available on the official HELB website. You can check them as often as you want.

2. What Are The Repayment Options?

HELB has the following check-off systems, standing order, check off system, cash/cheque deposits or you can deposit to the HELB bank account.

3. Can I Make A Payment From Abroad?

You can use a direct transfer or credit card to the HELB account number 300 040 012, Citibank Nairobi. The Swift Code is CITIKENA Q.

4. What Happens When I Default?

A penalty of a minimum of 5000 kshs is applied every month you default.

5. What Happens When I Repay My Loan In One Installment?

No extra charges are deducted for early repayments and HELB issues you with a clearance certificate.

6. How Does HELB Keep Track Of Me?

You are required to report and update your place of residence with the HELB officials upon completing your studies. Failure to do this attracts a penalty.

7. What Happens When There Is An Over Payment?

HELB will refund the money in the event of an overpayment.

8. How Long Does It Take For HELB To Refund An Over Payment?

HELB generally takes a maximum of one month to handle refunds.

HELB Loan Contacts

• HELB Telephone Contact: 0711 052000
• HELB Email Address: contactcentre@helb.co.ke
• Complaints: complaints@helb.co.ke
• Lending: lending@helb.co.ke.
• Website: www.helb.co.ke/home/
• Loan Recovery Contacts: recovery@helb.co.ke
• Help Desk Contacts: 0711 052000.
• HELB Loan Phone Contacts: +254 711 052000 and 254 20 2278000.
• HELB Kenya Facebook Page: @HELBpage
• Twitter Handle For HELB: @HELBpage

The number of HELB beneficiaries keeps growing by the year. Even though the loans board does its best to keep things running smoothly, there are times when you have to do follow-ups especially when your loan disbursement is late, your application has been overlooked or your payments aren’t reflecting. You can use the above HELB contacts to talk to the support desk and find out what is going. If you are lucky, you can iron out any creases without having to visit a HELB office.

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